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Customer support overview

AI-prioritized signals from the last 7 days.

Aug 21 – Aug 27 ⌄
Open tickets184↓ 12% vs last week
Escalation risk186 need attention
Median resolution4.2h↓ 0.8h faster
Customer sentiment72%↑ 4.6 pts
Ticket volume

Demand is stabilizing

Thu
Fri
Sat
Sun
Mon
Tue
Wed
7-day total1,248↓ 8.4%

Sunday’s payment outage drove the only material spike.

Sentiment

Customer mood

LIVE
72%positive
Positive 72% Neutral 19% Negative 9%
Priority queue

Escalation risks

Top 3
✦
AI executive brief

Three signals need your attention

Billing access complaints rose 31% after Sunday’s release. Two enterprise accounts have repeated contact patterns, and weekend first-response time is still above target.